Privacy Policy

Last updated: November 10, 2026

This policy explains how AppsGrid Solutions (“AppsGrid”, “we”) handles personal data when you use appsgrid.co, the AppsGrid API, the dashboard and our tools. We are the controller of the personal data described here. Questions: support@appsgrid.co.

What we collect

Account data: your name, email address, password (stored hashed by our authentication provider), and, if you sign in with Google, your Google profile name, email and picture.
Billing data: your top-ups, balance, and invoices or receipts. Card payments are processed by Paddle, our Merchant of Record, and PKR payments by our local payment partner; we never see or store your full card number.
Usage data: for each API request or tool run, the model used, request size (for example tokens, images, seconds or characters), cost, status, time, latency and which API key was used. We use this for billing, your usage history, support and abuse prevention.
Request content: the prompts, files and other inputs you send, and the outputs generated. See “Your prompts and outputs” below.
Technical data: IP address, browser and device information, and logs our servers record when you visit the site or call the API.
Messages: what you send us when you contact support.

Your prompts and outputs

We process your inputs and outputs only to provide the Service. To run a request, we send it to the model provider that operates the model you chose. We do not use your inputs or outputs to train models, and we do not sell them.

We do not keep the text of your prompts or text outputs after a request completes, apart from what appears briefly in operational logs. Generated media files (images, video, audio) are stored for up to 30 days so you can download them, then deleted. Model providers process requests under their own terms, which may include limited retention for abuse monitoring.

Why we use your data

To create and run your account, process requests, and bill you (necessary to perform our contract with you).
To prevent fraud, abuse and security incidents, and to enforce our Acceptable Use Policy (our legitimate interests).
To send service emails such as sign-up codes, receipts, low-balance alerts and important changes (contract and legitimate interests).
To send product news and offers, only where you have agreed or where the law allows; you can unsubscribe at any time.
To meet legal, tax and accounting obligations.

We share personal data only with service providers that help us run AppsGrid, under contracts that limit their use of it:

Supabase: database and authentication.
Paddle: payment processing, tax and invoicing as Merchant of Record for card payments; our local payment partner for PKR payments.
AI model providers: the providers that run the models you use (directly or through routing services such as OpenRouter), including providers of text, image, video and voice models. They receive the request content needed to fulfil your request.
Hosting and infrastructure: our servers, Cloudflare (DNS and network), and our email delivery provider.
Google: if you choose to sign in with Google.

We may disclose data if required by law or to protect our users, the public, or AppsGrid. If AppsGrid is involved in a merger or acquisition, data may transfer to the new owner under this policy.

International transfers

We and our providers operate in several countries, including Pakistan, the United States and the European Union. When data is transferred across borders, we rely on our providers’ contractual safeguards, such as standard contractual clauses where applicable.

How long we keep data

Account data: while your account is open, and up to 30 days after you close it.
Billing and payment records: as long as tax and accounting law requires (usually up to 7 years).
Usage records: up to 24 months, for billing history and abuse prevention.
Generated media files: up to 30 days.
Server logs: up to 90 days.

Cookies

We use only essential cookies: they keep you signed in and protect forms against cross-site attacks. We don’t use advertising cookies. If we add analytics in the future, we will update this policy and ask for consent where the law requires it.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent. To use these rights, email support@appsgrid.co from the address on your account. You can also complain to your local data protection authority.

Children

AppsGrid is not intended for anyone under 18, and we don’t knowingly collect their data.

Changes

We will post changes to this policy on this page and update the date above. If a change is material, we will tell you by email or in your dashboard.

Contact

AppsGrid Solutions — support@appsgrid.co