Refund Policy
Last updated: November 10, 2026
AppsGrid is pay as you go: you top up a prepaid balance and each request deducts its cost. This policy explains when you can get your money back.
Refunds of top-ups
You can request a full refund of a top-up within 14 days of purchase if none of that top-up has been used.
If part of a top-up has been used, you can request a refund of the unused amount within 14 days of purchase. Amounts already spent on completed requests are not refundable, because the AI processing has already been delivered and paid for on your behalf.
Failed requests
You are never charged for requests that fail because of an error on our side or the model provider’s side. The amount reserved for a failed request goes back to your balance automatically; you don’t need to ask.
How to request a refund
- Card payments (processed by Paddle): email support@appsgrid.co with the email address on your account and the date of the top-up, or contact Paddle directly through the link in your receipt email. Paddle, our Merchant of Record, issues the refund to your original payment method.
- PKR payments: email support@appsgrid.co with the email address on your account and the payment reference. We refund to your original payment method or bank account.
We confirm eligible refunds within 5 business days. Your bank may take a further 5 to 10 business days to show the money in your account.
Other cases
- Account closed by us without cause: we refund your full unused balance.
- Account suspended or closed for breaking our Terms or Acceptable Use Policy: unused balance is not refundable.
- Expired funds: funds unused 12 months after a top-up expire and are not refundable.
- Statutory rights: this policy does not affect any rights you have under consumer protection law in your country.
Contact
Questions about a charge or a refund: support@appsgrid.co (AppsGrid Solutions).