AppsGrid

Terms of Service

Last updated: November 10, 2026

These Terms of Service (“Terms”) are an agreement between you and AppsGrid Solutions (“AppsGrid”, “we”, “us”). They apply when you use the appsgrid.co website, the AppsGrid API, the dashboard and the AppsGrid tools (together, the “Service”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of an organization, you agree to them on its behalf and confirm you have authority to do so.

1. Payments and our reseller, Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle’s Buyer Terms also apply to purchases made through Paddle.

Customers paying in Pakistani rupees may pay through our local payment partner instead. In that case AppsGrid Solutions is the seller and our Refund Policy applies in the same way.

2. The Service

AppsGrid is a platform for using artificial intelligence models and tools. It gives you one account, one API key format, one prepaid balance, a dashboard with usage and billing history, and AppsGrid’s own tools. Requests you send through the API are processed by our platform and fulfilled using AI models operated by us or by third-party model providers (for example, providers of text, image, video and voice models).

The models available, and their prices, are listed on our models page and may change over time. We may add, change or retire models and features. When we retire a model you are using, we will try to give reasonable notice.

3. Your account

You must be at least 18 years old and able to form a binding contract to use the Service. You must give accurate account information and keep your password and API keys secure. You are responsible for all activity on your account and for all requests made with your API keys, including requests made by anyone you share a key with. Tell us immediately at support@appsgrid.co if you believe your account or a key has been compromised, and revoke the key in your dashboard.

4. Prepaid usage balance

The Service is pay as you go. You add funds to your account in advance (“top up”), and the cost of each request you make is deducted from your balance at the prices shown for each model at the time of the request.

  • What your balance is. Your balance is a prepaid amount for using the AppsGrid Service only. It is not money held on your behalf, a deposit, a stored-value product or a currency. It has no cash value, cannot be transferred to another person or account, and cannot be exchanged, sold or used to buy anything other than AppsGrid usage.
  • How charges work. Before a request runs we may reserve its estimated cost; afterwards we charge the actual cost and release the rest. Every charge is shown in your dashboard under Usage and Billing.
  • Failed requests. You are not charged for requests that fail because of an error on our side or the model provider’s side.
  • Validity. Funds added to your balance are valid for 12 months from the date of each top-up. Unused funds older than that expire.
  • Fees and taxes. Prices on our website are shown before any payment processing fee and applicable taxes, which are shown at checkout before you pay.
  • Price changes. We may change model prices. New prices apply to requests made after the change and never to requests already made.

Refunds of unused top-ups are covered by our Refund Policy: you can request a refund of an unused top-up within 14 days of purchase.

5. Acceptable use

You must follow our Acceptable Use Policy, which is part of these Terms, and any usage policies of the model providers that apply to the models you use. In particular, you must not:

  • use the Service to create illegal content, sexual content involving minors, non-consensual intimate content, deepfakes, or content that uses another person’s face, voice or likeness without their explicit consent;
  • resell, sublicense or redistribute access to the Service itself, including by sharing, selling or renting API keys or by offering a service whose main purpose is to pass through access to AppsGrid. You may build your own applications and products that use the Service and offer them to your customers;
  • attempt to bypass usage limits, billing, or safety systems, or interfere with the Service.

6. Your content and outputs

You keep ownership of the inputs you send to the Service (“Inputs”). Subject to these Terms and the terms of the relevant model provider, you own the outputs the Service generates for you (“Outputs”), and we do not claim ownership of them. You are responsible for your Inputs and for how you use Outputs, including making sure you have the rights to the material you submit.

AI Outputs can be inaccurate, incomplete or similar to outputs generated for other users. Review Outputs before relying on them, and don’t use them as the sole basis for legal, medical, financial or other important decisions.

We process Inputs and Outputs only to provide the Service, as described in our Privacy Policy.

7. Third-party models

Many models are operated by third-party providers. Their availability, behavior and performance are outside our full control, and providers may change or withdraw models. Where a request is routed to a third-party provider, that provider processes it under its own terms and policies.

8. Suspension and termination

You can stop using the Service and close your account at any time by contacting support@appsgrid.co. We may suspend or terminate your access, or revoke API keys, if you breach these Terms or the Acceptable Use Policy, if your use creates a security, legal or fraud risk, or if required by law. Where reasonable we will tell you first. If we terminate your account without cause, we will refund your unused balance.

9. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability and non-infringement. We do not promise that the Service will be uninterrupted, error-free, or that Outputs will be accurate.

10. Limitation of liability

To the extent permitted by law, AppsGrid will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnity

You will defend and indemnify AppsGrid against claims, damages and costs (including reasonable legal fees) arising from your Inputs, your use of Outputs, or your breach of these Terms or the Acceptable Use Policy.

12. Changes to these Terms

We may update these Terms. If a change is material we will notify you by email or in your dashboard before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction over any dispute, except where consumer protection law in your country of residence gives you the right to bring proceedings there.

14. Contact

AppsGrid Solutions — support@appsgrid.co